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MyFUJIFILM has closed on 7th October 2026.Read more
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MyFUJIFILM has closed

After careful consideration, MyFUJIFILM was closed on 7 October 2026.


We’re making way for a new photo service platform that will offer you a wider range of personalised photo products and services: 🔗 Fujifilm PHOTO powered by CEWE.


We’ve also brought all of our cameras together in the 🔗 FUJIFILM eShop.

General FAQs

FAQ: About the changes

MyFUJIFILM was closed on 7 October 2026. Final orders could be placed until midnight on 6 October 2026.

Final orders can be placed on MyFUJIFILM until midnight 6 October 2026. On 7 October, MyFUJIFILM will be closed and no further orders can be placed.

All open projects that have not been completed and ordered by midnight on 6 October 2026 will be lost. Please make sure that you complete all open projects by this time.

No. Vouchers and discount codes must be redeemed before MyFUJIFILM closes — by 6 October 2026 at the latest. Once MyFUJIFILM closes, all vouchers will expire.

The MyFUJIFILM photo service is being discontinued to make way for a new photo service: Fujifilm PHOTO powered by CEWE. This new service will be operated by CEWE. It will give you access to a modern platform with new design options, as well as award-winning software and an app. Fujifilm PHOTO powered by CEWE will also offer you a wide range of new photo products. Our instax product range, together with our X-Series cameras, will be integrated into the Fujifilm eShop.

Photo Service FAQs

Fujifilm PHOTO powered by CEWE

We are proud to expand our long-standing partnership with CEWE, a leading specialist in photo printing, and to launch Fujifilm PHOTO powered by CEWE his new platform combines Fujifilm’s original photo paper with CEWE’s state-of-the-art photo printing technology to offer you a wide range of high-quality, personalised photo products.

Visit Fujifilm PHOTO now

Warranty, returns and customer service

The closure of the shop does not affect your statutory consumer rights. All warranties and guarantees associated with your purchase will remain valid, and our customer service team will continue to be available to help with existing orders, complaints or returns: Contact customer service.

FAQ: Customer account

On 7 October 2026, the affected customer data will be migrated or transferred from MyFUJIFILM to CEWE, unless the customer has objected to the migration in one of the numerous emails or by contacting our support team. Only the following data will be transferred:

  • First name and surname
  • E-Mail address
  • Newsletter settings
  • Date of the last order
  • Last activity
  • Most recently ordered product category
Other personal data, such as address, telephone number, date of birth and password, will not be transferred. Projects and photos will also not be transferred.

Yes. Customers can easily object to their data being transferred. The relevant information can be found in the information email that MyFUJIFILM sent to account holders.

On 7 October 2026, customer data will be transferred/migrated from MyFUJIFILM to CEWE. At this point, the existing MyFUJIFILM photo service at my.fujifilm.com will be permanently shut down, and CEWE’s service, “Fujifilm PHOTO powered by CEWE”, will be made available via https://new.myfujifilm.co.uk/index.html

No. As part of the migration, only the following data will be transferred, and only for customers who have been expressly and repeatedly informed about this and who have not objected:

  • First name and surname
  • E-mail address
  • Newsletter settings
  • Date of the last order
  • Last activity
  • Most recently ordered product category

Other personal data will not be transferred, such as address, telephone number and date of birth, nor will photos and projects. As the new and old platforms are not technically compatible, existing photo product projects can no longer be edited or ordered after the migration.

Ongoing projects must be completed and ordered by 6 October 2026, before the migration, as they will not be transferred to the new system. The new and old platforms are not compatible, so existing projects can no longer be edited or ordered after the migration.

FAQs: Fujifilm PHOTO Accounts

For data security reasons, passwords are not stored and therefore cannot technically be transferred — so a new password must be set. To do this, use the “Forgot password” function

In your customer account, you can, among other things:

  • Save new projects and edit existing projects
  • Change and add addresses
  • Set your communication preferences
  • View the order status of your orders

Yes. Even after the migration has been completed, you can delete your CEWE customer account yourself at any time or ask customer service to delete it for you.

If you have only subscribed to the MyFUJIFILM newsletter and do not have a customer account, your data will not be passed on to CEWE. Only data from customers who have been expressly and repeatedly informed about the transfer and who have not objected to the transfer of their data will be transferred.

FAQs: Design options

No. The existing desktop version for Windows and Mac will no longer be supported after the changeover on 7 October 2026. The new and old platforms are not compatible, so existing projects can no longer be edited or ordered after the migration. Projects created using the existing software can no longer be edited or ordered after the migration. Your open projects must be ordered by 6 October 2026.

instax™, QuickSnap™ & Analogue Film Rolls

One shop for everything related to Fujifilm photography

FUJIFILM eShop

After MyFUJIFILM closes on 7 October 2026, we will continue to offer the full range of instax cameras, printers, film and accessories directly in the FUJIFILM eShop, together with Fujifilm X Series and GFX Series cameras and lenses.

You can visit the eShop today at the following address: 🔗 FUJIFILM eShop (eshop.fujifilm-x.com).

FAQs: instax™, QuickSnap™ & Analogue Film Rolls

After careful consideration, MyFUJIFILM Germany will close on 7 October 2026, so that, on the one hand, we can bring all of our camera and film products together in a single Fujifilm online shop at FUJIFILM eShop and, on the other hand, continue to develop our photo service separately in partnership with CEWE: Fujifilm PHOTO powered by CEWE.

If anything happens to your instax™ device, you will of course still be able to find our contact details for at least 24 months after MyFUJIFILM closes. Fujifilm itself has been around for more than 90 years and will continue to be around for a long time. It is only “MyFUJIFILM” that is being discontinued.

After 7 October 2026, MyFUJIFILM customer data will be transferred/migrated to the FUJIFILM eShop. At this point, the existing photo service MyFUJIFILM will be permanently shut down.

FAQs: Customer account for instax™ customers

On 7 October 2026, the affected customer data will be migrated/transferred from MyFUJIFILM to the FUJIFILM eShop, unless the customer has objected to the migration in one of the numerous emails or by contacting our support team. Only the following data will be transferred:

  • First name and surname
  • E-mail address
  • Last activity
  • Date of the last order
Other personal data, in particular address, telephone number, date of birth and password, will not be transferred.

After 7 October 2026, customer data will be transferred/migrated from MyFUJIFILM to the FUJIFILM eShop. At this point, the existing photo service MyFUJIFILM will be permanently shut down.

If you have only subscribed to the MyFUJIFILM newsletter and do not have a customer account, your data will not be passed on to the FUJIFILM eShop. Only data from customers who have been expressly and repeatedly informed about the transfer and who have not objected to the transfer of their data will be transferred.

Yes. MyFUJIFILM will contact you several times and inform you in good time about the upcoming migration.

Yes. Customers can object to the transfer of their data. The relevant information can be found in the information email from MyFUJIFILM that will be sent to account holders.